Returns & Exchanges
At ACEMAGIC, we want you to be completely satisfied with your high-performance computing experience. If your purchase does not meet your expectations, you may return it within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the device in its original packaging, including all accessories, manuals, and power adapters to ensure the item is protected during transit.
Ship to ACEMAGIC
Affix the provided shipping label or use a trackable shipping service to send the package to our designated return center for inspection.
Inspection and Refund
Once our technicians verify the device's condition, we will process your refund or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing